The customer shall check the goods at the time of collection and inform Auxiliar Conservera S.A. of any defect in the goods, having a period of 14 days from collection of the order to report any differences between the product and the technical datasheet and send a formal complaint to Auxiliar Conservera S.A.'s quality department.
At the end of the aforementioned period, the right of withdrawal shall have expired.
The order shall be deemed to have been received when the goods are dispatched/collected by the Customer or by a third party at the address: Auxiliar Conservera S.A. KM5 A398 41510 Mairena del Alcor.
The right of withdrawal may be exercised once the Customer has received the order and for a reason that has been previously substantiated and confirmed by our quality department.
The Customer is obliged to provide proof of the reasons for exercising this right.
The Customer also has a period of 14 days, from the date of their decision to withdraw, to return the goods by their own means.
Method of return
To make a return under the right of withdrawal, Auxiliar Conservera S.A. invites the Customer to contact the Company in the "Contact" section of our website or by calling 955 943 594. The order number and the products in question must be specified or added to the intention to withdraw.
The costs of exercising the right of withdrawal shall be borne by the Customer in all cases.
If necessary, Auxiliar Conservera will reimburse the cost of the order within fourteen days of receipt of the goods at Auxiliar Conservera's facilities, after confirming that the goods are in good condition and verifying the defect reported by the customer.
Provided that the carrier responsible for returning the goods is not Auxiliar Conservera, reimbursement may be deferred until the goods have been received or until the Customer provides proof that the goods have been sent, with the date of dispatch of the goods.
Auxiliar Conservera will make the respective reimbursement by the same means of payment used for the initial payment of the order.