This contract describes the general terms and conditions applicable to the use of the contents, products and services offered through the site tienda.auxiliarconservera.es owned by AUXILIAR CONSERVERA SA.
It is a prerequisite for the purchase of the products offered on this site that you read and accept the Terms and Conditions set out below. The use of our services and/or the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use set out herein. All products that are offered by our website may be created, charged, shipped or displayed by a third-party website and in such case would be subject to their own Terms and Conditions. In order to purchase a product, users will be required to register by entering reliable personal data and setting a password. Users may choose and change the password for their account management access at any time. AUXILIAR CONSERVERA S.A. assumes no responsibility in the event that the password is given to third parties. All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases an e-mail verification may be required.
The prices of the products offered in this Online Shop are valid only for purchases made on this website.
Through its website, AUXILIAR CONSERVERA S.A. grants a licence for users to use the products that are sold on this website in accordance with the Terms and Conditions described herein.
If applicable (for sale of software, templates, or other design and programming products), you may not place one of our products, whether modified or unmodified, on a CD, website or any other medium and offer them for redistribution or resale of any kind.
You may not claim intellectual or exclusive ownership of any of our products, whether modified or unmodified. All products are the property of the content providers. Unless otherwise specified, ourselves.
The customer shall check the goods at the time of collection and inform Auxiliar Conservera S.A. of any defects, and shall have a period of 14 days following collection of the order to report any discrepancies between the product and the technical datasheet and send a formal complaint to the Auxiliar Conservera S.A. quality department.
At the end of the aforementioned period, the right of withdrawal shall have expired.
The order shall be deemed to have been received when the goods are dispatched/collected by the Customer or by a third party at the address: Auxiliar Conservera S.A. KM5 A398 41510 Mairena del Alcor.
The right of withdrawal may be exercised once the Customer has received the order and for a reason that has been previously substantiated and confirmed by our quality department.
The Customer is obliged to provide proof of the reasons for exercising this right.
The Customer also has a period of 14 days, from the date of their decision to withdraw, to return the goods by their own means.
To make a return under the right of withdrawal, Auxiliar Conservera S.A. invites the Customer to contact the Company in the "Contact" section of our website or by telephone at 955 943 594. The order number and the products in question must be specified or added to the intention to withdraw.
The costs of exercising the right of withdrawal shall be borne by the Customer in all cases.
If necessary, Auxiliar Conservera will reimburse the cost of the order within fourteen days of receipt of the goods at Auxiliar Conservera's facilities, after confirming that the goods are in good condition and verifying the defect reported by the customer.
Provided that the carrier responsible for returning the goods is not Auxiliar Conservera, reimbursement may be deferred until the goods have been received or until the Customer provides proof that the goods have been sent, with the date of dispatch of the goods.
Auxiliar Conservera will make the respective reimbursement by the same means of payment used for the initial payment of the order.
The customer's purchase may be postponed for the anti-fraud check. It may also be suspended for a longer period of time for a more thorough investigation, in order to avoid fraudulent transactions.
1. Data controller and contact details
The entity responsible for processing your data is Auxiliar Conservera S.A. (hereinafter Auxiliar Conservera), with Tax Identification Code A30007264 and registered office in Molina de Segura (Murcia) at Ctra. Torre Alta, s/n, 30500. If you wish, you can contact us by e-mail at the following address: proteccion.datos@auxiliarconservera.es.
2. For what purpose(s) will we process your data and on what legal grounds?
In accordance with the provisions of the applicable data protection legislation, your personal data are processed on the legal grounds and for the purposes set out below:
a) Consent of the data subject
If you give us your consent, your data will be processed for the purpose of managing your access as a registered user of the website, enabling you to make use of the various services offered through the website (website browsing, online shop and retrieval of credentials).
You may withdraw your consent at any time. In this regard, it should be noted that the withdrawal of consent will not affect the lawfulness of the processing carried out prior to the withdrawal of such consent.
b) Performance of a contract between the parties
Your personal data will be processed for the purpose of managing the orders and purchases you make through the online shop, as well as for responding to any queries or requests you make to us in connection with such purchases or orders.
3. What categories of data will we process?
The following categories of data will be processed:
Data of an identifying nature: name/company name, e-mail address, address/domicile, telephone number and Tax ID number.
Data relating to transactions of goods and/or services: history of orders placed as a user of the online shop.
4. To which recipients will your data be disclosed?
In order to fulfil all the purposes described above, Auxiliar Conservera relies on the collaboration of third party service providers who may have access to personal data as a result of the provision of the contracted services. In all cases, Auxiliar Conservera follows strict criteria for selecting these third parties in order to comply with its data protection obligations and signs the respective data protection agreement with them, in which these third parties undertake to comply with their data protection obligations, and specifically, to comply with the legal, technical and organisational measures, to process personal data for the agreed purposes, and to prohibit the processing of such personal data for other purposes or transfer to third parties.
Auxiliar Conservera may also disclose personal data and any other user information when required to do so by public authorities (State Security Forces and Bodies, competent Public Bodies and Judges and Courts) in the exercise of the functions legitimately attributed to them and in accordance with the applicable provisions in those cases in which it is necessary.
Finally, if you make a purchase using the online shop, your credit/debit card details will be communicated to the financial institutions through the payment gateway offered by the financial institutions themselves, and Auxiliar Conservera will not be in possession of this information at any time.
5. How long will we keep your data?
Auxiliar Conservera will comply with current legislation regarding the duty to delete personal information once the intended purpose has been fulfilled, or when you withdraw your consent, remaining at the exclusive disposal of Judges and Courts, the Public Prosecutor's Office or the competent Public Authorities to deal with possible liabilities arising from the processing, and only during the statute of limitations for such liabilities. Once these periods have elapsed, this information will be permanently deleted by means of secure methods.
6. How did we obtain your data?
The personal data that Auxiliar Conservera processes are the personal data provided directly by the data subject at the time of registration as a user and subsequent purchases through the online shop.
7. What are your rights when you provide us with your data?
In accordance with the provisions of the applicable data protection regulations, if you wish, you have the right to exercise your rights of access, rectification and deletion of data, as well as to request the limitation of the processing of your personal data, oppose such processing, request the portability of your data, and for it not to be subject to automated individual decisions.
You may exercise the rights described above through the following channels, providing the necessary documentation to enable us to verify your identity (copy of ID card, passport, NIE, etc.):
In writing, by request addressed to Auxiliar Conservera S.A., in Molina de Segura (Murcia), Ctra. Torre Alta, s/n, 30500.
By e-mail to the following address: proteccion.datos@auxiliarconservera.es
8. With whom can you lodge a complaint?
If you believe that your data protection rights have been infringed, you can lodge a complaint with the Spanish Data Protection Agency, the supervisory authority for data protection, https://www.aepd.es/es, C/ Jorge Juan, 6, 28001, Madrid.
Auxiliar Conservera reserves the right to change or modify these terms and conditions without prior notice.
The website uses the information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, with the aim of preventing unauthorised access to data and the possible theft thereof. To this end, the user/customer agrees that the provider may collect data for the purpose of authentication of access controls.
At tienda.auxiliarconservera.es we guarantee that every transaction is 100% secure. All purchases you make on our website are guaranteed by the secure server of Banco Santander, so your data are protected and encrypted by the most advanced technology, making it much safer to send your data to the bank's secure server than to pay at a petrol station, restaurant, etc.
When you make the purchase and choose the payment method, when you click on the Payment by card button, the website connects to the Secure Server, at which time you access the secure area and enter your bank details in the bank's Secure Server, which ensures that the transaction meets the security requirements and carries out the transaction, after which the confirmation of the transaction appears and the buyer returns to the shop.
Every time a user connects to a secure server, the server generates a random key for the session it is starting with the user, while the customer's browser generates another key, also random, which is used to identify itself to the server.
If other users connect to the server when a secure connection has been established, new keys are generated again to identify the participants in the connection.
The Secure Server ensures that the keys generated are never the same when multiple simultaneous connections are established.
You can tell if you have connected to a Secure Server if the URL starts with "https://". Furthermore, the most commonly used browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, the closed yellow padlock appears).
Connections to the Secure Server use the latest specifications of the standard network security protocol: SSL.
When you make a purchase with a debit or credit card in our Online Shop, a connection is established with the Secure Server of Banco Santander, which offers all its experience and technological infrastructure to provide secure and efficient support for all electronic transactions made at tienda.auxiliarconservera.es. When a payment request arrives at the Banco Santander Secure Server, the latter is responsible for managing the authorisation or refusal, in real time, of the payment for that purchase after verifying that all the data are correct for the payment to be made.
If you would like more information on security issues, you can refer to the information provided by Banco Santander on its website, www.bancosantander.es.
The Banco Santander gateway is compatible with the new secure internet payment protocols introduced by Visa and Mastercard.
3D Secure is the most secure credit card payment system because it is able to authenticate the cardholder, ensuring that the customer who is using a card number is really the cardholder. This is achieved by means of a secret code that your own bank will provide you with and that only you will know. In most cases, this code can be requested online. For more information, you can visit your bank's website or contact your bank.
Our website only accepts payment with credit cards that are secured (3D Secure), so to buy online you will need a special code that must be provided by the financial institution issuing the card, mentioning the requirement to have the 3D Secure virtual key. We recommend using this 3D Secure system, as you can be sure that you are the only one who can make purchases with the card, making it impossible to use it fraudulently on the Internet and guaranteeing the total security of your transactions.
tienda.auxiliarconservera.es uses a server based on one of the most reliable secure payment systems on the Internet: the SSL (Secure Socked Layer) security protocol (for more information, visit www.ssl.com).
All the personal data and information you disclose to us travels in encrypted form over the network, and is protected and encoded before being sent for processing.
For payment with Visa and Mastercard only SEC (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is a member of the SEC system, the system will contact the issuing bank for the purchaser to authorise the purchase. Once the bank confirms the authenticity, the card will be charged.
Otherwise, the order will be cancelled.
The payment gateway we use for your credit card payment is Banco Santander, which encrypts your data using the SSL 256-bit protocol. Our system does not store any of your credit card details, but goes directly to the bank's E-commerce POS (Point of Sale Terminal).
The latest advances in browser and server technology have made it easier to use web services without worrying about electronic fraud. One example is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet draft. Basically, the protocol allows the browser and the server of a web session to authenticate each other and to protect the information that will subsequently flow between the two points. By using cryptographic techniques such as encryption and digital signature, the protocol:
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