Terms and conditions of use

This contract describes the general terms and conditions applicable to the use of the contents, products and services offered through the site tienda.auxiliarconservera.es owned by AUXILIAR CONSERVERA SA.


It is a prerequisite for the purchase of the products offered on this site that you read and accept the Terms and Conditions set out below. The use of our services and/or the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use set out herein. All products that are offered by our website may be created, charged, shipped or displayed by a third-party website and in such case would be subject to their own Terms and Conditions. In order to purchase a product, users will be required to register by entering reliable personal data and setting a password. Users may choose and change the password for their account management access at any time. AUXILIAR CONSERVERA S.A. assumes no responsibility in the event that the password is given to third parties. All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases an e-mail verification may be required.

The prices of the products offered in this Online Shop are valid only for purchases made on this website.


Through its website, AUXILIAR CONSERVERA S.A. grants a licence for users to use the products that are sold on this website in accordance with the Terms and Conditions described herein.


If applicable (for sale of software, templates, or other design and programming products), you may not place one of our products, whether modified or unmodified, on a CD, website or any other medium and offer them for redistribution or resale of any kind.


You may not claim intellectual or exclusive ownership of any of our products, whether modified or unmodified. All products are the property of the content providers. Unless otherwise specified, ourselves.



The customer shall check the goods at the time of collection and inform Auxiliar Conservera S.A. of any defects, and shall have a period of 14 days following collection of the order to report any discrepancies between the product and the technical datasheet and send a formal complaint to the Auxiliar Conservera S.A. quality department.

At the end of the aforementioned period, the right of withdrawal shall have expired.

The order shall be deemed to have been received when the goods are dispatched/collected by the Customer or by a third party at the address: Auxiliar Conservera S.A. KM5 A398 41510 Mairena del Alcor.

The right of withdrawal may be exercised once the Customer has received the order and for a reason that has been previously substantiated and confirmed by our quality department.

The Customer is obliged to provide proof of the reasons for exercising this right.

The Customer also has a period of 14 days, from the date of their decision to withdraw, to return the goods by their own means.

Method of return

To make a return under the right of withdrawal, Auxiliar Conservera S.A. invites the Customer to contact the Company in the "Contact" section of our website or by telephone at 955 943 594. The order number and the products in question must be specified or added to the intention to withdraw.

The costs of exercising the right of withdrawal shall be borne by the Customer in all cases.

If necessary, Auxiliar Conservera will reimburse the cost of the order within fourteen days of receipt of the goods at Auxiliar Conservera's facilities, after confirming that the goods are in good condition and verifying the defect reported by the customer.

Provided that the carrier responsible for returning the goods is not Auxiliar Conservera, reimbursement may be deferred until the goods have been received or until the Customer provides proof that the goods have been sent, with the date of dispatch of the goods.

Auxiliar Conservera will make the respective reimbursement by the same means of payment used for the initial payment of the order.


The customer's purchase may be postponed for the anti-fraud check. It may also be suspended for a longer period of time for a more thorough investigation, in order to avoid fraudulent transactions.


Below, we describe the processing of your personal data and your rights under current data protection regulations - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and Act 3/2018 of 5 December on the protection of personal data and guarantee of digital rights, hereinafter referred to as the "applicable data protection regulations".


The website uses the information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, with the aim of preventing unauthorised access to data and the possible theft thereof. To this end, the user/customer agrees that the provider may collect data for the purpose of authentication of access controls.

We offer 100% secure payment

At tienda.auxiliarconservera.es we guarantee that every transaction is 100% secure. All purchases you make on our website are guaranteed by the secure server of Banco Santander, so your data are protected and encrypted by the most advanced technology, making it much safer to send your data to the bank's secure server than to pay at a petrol station, restaurant, etc.

What happens when I send my data online?

When you make the purchase and choose the payment method, when you click on the Payment by card button, the website connects to the Secure Server, at which time you access the secure area and enter your bank details in the bank's Secure Server, which ensures that the transaction meets the security requirements and carries out the transaction, after which the confirmation of the transaction appears and the buyer returns to the shop.

Could anybody know the encryption key?

Every time a user connects to a secure server, the server generates a random key for the session it is starting with the user, while the customer's browser generates another key, also random, which is used to identify itself to the server.

If other users connect to the server when a secure connection has been established, new keys are generated again to identify the participants in the connection.

The Secure Server ensures that the keys generated are never the same when multiple simultaneous connections are established.

How do I know that a secure connection has actually been established?

You can tell if you have connected to a Secure Server if the URL starts with "https://". Furthermore, the most commonly used browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, the closed yellow padlock appears).

What security protocol is used in transmissions?

Connections to the Secure Server use the latest specifications of the standard network security protocol: SSL.

Which financial institution guarantees the security of my transactions?

When you make a purchase with a debit or credit card in our Online Shop, a connection is established with the Secure Server of Banco Santander, which offers all its experience and technological infrastructure to provide secure and efficient support for all electronic transactions made at tienda.auxiliarconservera.es. When a payment request arrives at the Banco Santander Secure Server, the latter is responsible for managing the authorisation or refusal, in real time, of the payment for that purchase after verifying that all the data are correct for the payment to be made.

Where can you get more information?

If you would like more information on security issues, you can refer to the information provided by Banco Santander on its website, www.bancosantander.es.

3D Secure

The Banco Santander gateway is compatible with the new secure internet payment protocols introduced by Visa and Mastercard.

3D Secure is the most secure credit card payment system because it is able to authenticate the cardholder, ensuring that the customer who is using a card number is really the cardholder. This is achieved by means of a secret code that your own bank will provide you with and that only you will know. In most cases, this code can be requested online. For more information, you can visit your bank's website or contact your bank.

Very important

Our website only accepts payment with credit cards that are secured (3D Secure), so to buy online you will need a special code that must be provided by the financial institution issuing the card, mentioning the requirement to have the 3D Secure virtual key. We recommend using this 3D Secure system, as you can be sure that you are the only one who can make purchases with the card, making it impossible to use it fraudulently on the Internet and guaranteeing the total security of your transactions.

How do we protect your credit card payment?

tienda.auxiliarconservera.es uses a server based on one of the most reliable secure payment systems on the Internet: the SSL (Secure Socked Layer) security protocol (for more information, visit www.ssl.com).

All the personal data and information you disclose to us travels in encrypted form over the network, and is protected and encoded before being sent for processing.

For payment with Visa and Mastercard only SEC (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is a member of the SEC system, the system will contact the issuing bank for the purchaser to authorise the purchase. Once the bank confirms the authenticity, the card will be charged.

Otherwise, the order will be cancelled.

The payment gateway we use for your credit card payment is Banco Santander, which encrypts your data using the SSL 256-bit protocol. Our system does not store any of your credit card details, but goes directly to the bank's E-commerce POS (Point of Sale Terminal).

What is SSL?

The latest advances in browser and server technology have made it easier to use web services without worrying about electronic fraud. One example is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet draft. Basically, the protocol allows the browser and the server of a web session to authenticate each other and to protect the information that will subsequently flow between the two points. By using cryptographic techniques such as encryption and digital signature, the protocol: